Ticket Details
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Outlast Institute
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Tickets
Track support tickets, monitor resolution rates, client health and ticket usage across all plans.
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Client Journey
Track each client's progress through their journey with us, from onboarding to completion.
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Sales & Ads
Track sales performance, monitor ad campaigns, view revenue totals and measure conversion rates.
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Tickets
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Tickets
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Tickets · Internal
All Tickets
View and filter every support ticket across all stages.
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| Ticket ID | Client | Request Type | Complexity | Submitted By | Priority | Stage | Submitted | Last Updated | Expected Completion |
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Tickets · Internal
Ticket Dashboard
Ticket volume, resolution rates, and team performance.
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Total Tickets
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New Request
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Triage
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In Progress
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Waiting on Client
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Resolved
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Closed
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auto-closed
Under Review
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Past Completion Date
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Average Time Per Stage
Based on stage date stamps · updates as tickets move
Avg New to Resolved
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days end to end
Slowest Stage
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Fastest Stage
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Tickets Tracked
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with stage dates
Tickets Created Over Time
No data for selected period
Monthly Ticket Overview
Created
Resolved
Closed
No data for selected period
Stage Breakdown
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Resolved
Ticket Complexity
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Top Request Types
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Submitted By
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Client
Top 5 Clients by Ticket Volume
| # | Client | Tickets | Most Common Request | Last Submitted |
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Tickets · Internal
Ticket Health
Support performance, resolution rates and client limit status.
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Total Tickets
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Resolution Rate
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New Tickets
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Resolved On Time
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Resolved Late
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Currently Overdue
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Waiting on Client
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Closed
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auto-closed
Avg Resolution
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days
24h+ in New Request
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Tickets that have been sitting in New Request for more than 24 hours without moving.
24h+ in Triage
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Tickets that have been sitting in Triage for more than 24 hours without moving.
New vs Resolved Over Time
New
Resolved
No data for selected period
Period Breakdown
Trend = most recent vs previous period
At Ticket Limit
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clients maxed out
Near Limit
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1 ticket remaining
Total Paid Clients
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with plans set
Client Ticket Usage This Month
At limit
Near limit
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| Client | Plan | Used | Limit | Remaining | Usage |
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Stuck Tickets
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| Ticket ID | Client | Request Type | Request Details | Priority | Time Stuck |
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Tickets · Internal
Active Subscribers
All clients with a CEO OS subscription — active and unsubscribed.
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Total Subscribed
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Total Unsubscribed
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Subscriptions vs Unsubscriptions
Subscribed
Unsubscribed
No data for selected period
All Clients
| Client | Plan | Status |
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Tickets · Internal
Billing & Payments
CEO OS subscription revenue, client payment history and plan breakdown.
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Revenue (USD)
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period total
Revenue (CAD)
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period total
Active Subscribers
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Unsubscribed
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Total CEO OS Clients
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Monthly Revenue
USD
CAD
No data for selected period
CEO OS Client Payments
| Client | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Status |
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Payment History
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| Date | Amount | Status | Plan |
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Coming Soon
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In progress
In Progress
Client Ticket Activity
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Total Raised
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all time
Total Resolved
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all time
Total Closed
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auto-closed
Monthly Breakdown
| Month | Tickets Raised | Tickets Resolved | Tickets Closed | Resolution Rate |
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Ticket Timeline
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Request Type
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Current Stage
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Priority
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Expected Completion
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Stage Journey